App / Mobile
This policy explains exactly what information jilivo777 collects when you open an account, deposit through bKash, Rocket or Upay, or contact support — and what we do with it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you create an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to use. If you deposit or withdraw through bKash, Rocket or Upay, we record the transaction reference, the amount and the timestamp. We do not store your full mobile wallet PIN or password at any point; those credentials stay with your wallet provider. We use your account data to process transactions, respond to support requests and keep your account history accurate. We may also use anonymised, aggregated data to understand how our platform performs across different regions. We do not sell your personal information to third parties. We share data only where legally required or with payment processors directly involved in completing your transaction. Any transfer of data is governed by applicable law in your eligible region. You can review the current state of your data and transaction records after logging in to your account dashboard. The protections described in this policy apply to you based on your local law and the regions where access to jilivo777 is permitted.
Transaction references and amounts recorded for your account history. Your bKash PIN stays with bKash — we never request or store it.
Rocket payment records are tied to your account and visible in your transaction log after login. We do not hold your Rocket credentials.
Upay transfers are logged by reference number and date. You can cross-check these against your Upay statement at any time.
Understanding the boundaries of this policy helps you know exactly which activities and services it governs. Some areas fall clearly inside our responsibility; others involve third-party providers whose own policies apply. We outline both so there is no ambiguity about who holds what data and under what terms.
All data you submit when opening or updating your account — name, contact number, chosen payment method — is covered fully by this policy. We hold this data and you can request a review of it through our support channel.
Deposits and withdrawals made through bKash, Rocket or Upay generate records we retain in your account. The portion of the transaction handled inside the wallet app itself is governed by that wallet provider's own privacy terms.
Your activity on the platform — which sections you visit, which games you open — is logged for account-security and service-improvement purposes. This data is held by us and is not shared for marketing purposes.
Links to external sites or services that appear on our platform are not covered by this policy. If you follow a link away from jilivo777, the destination site's privacy terms apply from that point forward.
Your rights under this policy are not abstract. There are four clear actions available to you, and each one has a direct path inside your account or through our support channel. To review the personal data we hold, log in and open the account settings section — your registered details, linked payment method and transaction history are shown there. If any of that information is incorrect — a wrong contact number, an outdated payment record — you can submit a correction request directly through our support contact. We will review and update the record within a reasonable time and confirm the change to you. If you have a question about how a specific piece of data is being used, or you want to understand how long we retain transaction records, send us a message using the contact path listed in the support section below. We keep every request on file so you have a record of what was asked and when. Availability of these rights may depend on your local law and eligible region.
Log in and go to account settings. Your registered details, payment method on file and full transaction log are visible there. No additional request needed to view your own data.
If your name, contact number or linked payment method is wrong, raise a correction request via our support channel. We will confirm the update once it is applied.
Send a message through our support contact if you want to know how a particular piece of your data is being used or how long it is kept. We keep a log of every query we receive.
If your query is not resolved at first contact, ask for it to be escalated. We will record the escalation and respond with a more detailed answer through the same channel.
If you need to raise a privacy question, request access to your data or flag a concern about how your information is handled, you can reach us through the channels below. Quote your registered account details when you write so we can locate your record without delay. We respond to privacy-related queries through the same support paths as account and payment questions.
Open the chat widget from any page while logged in to ask about your data, request a correction or raise a privacy concern. Quote your account ID for faster handling.
Send a written privacy request to our support email. Include your registered contact number and a clear description of your request. We log every email and follow up on the same thread.
The current state of your account data, linked payment method and transaction records is shown in your account dashboard after login — check there first before raising a support request.
We keep the data we collect to what is necessary for your account to function — registration details, payment references and support correspondence. We do not hold more than we need, and we review what we retain periodically. Cookies are used on our platform to keep your session active, remember your language preference and record which sections you visit. You can adjust cookie settings in your browser at any time; disabling certain cookies may affect how some parts of the platform display. Account security measures, including login verification steps, are shown to you during the login process — follow the instructions displayed on screen. If you believe your account details have been accessed without your permission, contact support immediately through live chat or email so we can investigate and take the appropriate steps.
We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records tied to bKash, Rocket or Upay payments are retained as part of this standard.
Cookies on our platform handle session management and page-visit records. We do not use cookies to build advertising profiles. You can clear or block them through your browser settings without losing your account data.
Login verification steps are displayed on screen during the sign-in process. We never ask for your bKash, Rocket or Upay PIN in any support message — if you receive such a request, treat it as unauthorised contact and report it.
When this policy changes, the updated version is published on this page. Continuing to use your account after a posted update means you have read the revised terms. Check this page periodically to stay current.
These are the questions we receive most often about how we handle account data, what rights you have and how to act on them. If your question is not answered here, use the support contact path described above.
We collect the name, contact number and payment method you provide during registration. When you make a deposit or withdrawal through bKash, Rocket or Upay, we also record the transaction reference and amount. We do not collect your wallet PIN or password.
Yes. Log in and go to your account settings page. Your registered details, linked payment method and full transaction history are displayed there. If you need a formal record, contact support and we will put one together for you.
Send a correction request through live chat or email with your account details and a description of what needs changing. We will review it and confirm the update once applied. This covers contact numbers, payment method records and registration details.
We do not sell your data. We share it only where legally required or with the payment processors — such as bKash, Rocket or Upay — directly involved in completing your transaction. No marketing data sharing takes place.
We keep your data while your account is active and for the period required by applicable law after an account is closed. Transaction records linked to bKash, Rocket or Upay payments are part of this standard retention period. You can ask for specifics through our support contact.
Contact our support team immediately through live chat or email and quote your account details. We will investigate and take the steps shown in our account-security process. Never share your login credentials or wallet PINs with anyone claiming to represent us.